PulsePoint Group Senior Associate

About PulsePoint Group:

PulsePoint Group, a subsidiary of ICF, is an established management, communications, and digital consulting firm with an entrepreneurial spirit that rewards intellect, creativity and commitment.

We work primarily with chief communications or chief marketing officers at some of the world’s largest, most respected companies. Each member of our team brings a unique skill set to the firm, but we specialize in organizational design, digital strategy, change management, issues and crisis communication, and branding. 

We are a rapidly growing, fast-paced workplace with opportunities to learn, travel and engage with senior and influential business leaders. Our culture is meritocratic, intellectually curious and compassionate with a healthy dose of competition. We are seeking a Senior Associate who is ready and willing to be a dedicated member of our close-knit team and excel as trusted advisors to our clients.

Position Description:

Welcome to your new job. Here are a few of the things you may be asked to do in the first month at work:

  • Design custom metrics to measure reputational risk for an enterprise
  • Assess the organizational structure of the communications function at a Fortune 500 company and present a recommendation to the Chief Communications Officer
  • Build content for an enterprise social media training program that will reach hundreds of tenured professionals
  • Fly to Japan to be in a meeting with a team of executives about a company’s crisis communications strategy

All of these situations are true stories. Are you ready? Hopefully you are excited.

At PulsePoint Group, we ask a lot of and give a lot to our team members. As a Senior Associate, you’ll work with both Associates and more senior members of the team to 2 oversee the creation of deliverables and manage projects. You’ll also regularly, directly interact with C-suite and SVP-level clients at Fortune 500 companies during meetings and research gathering.

To succeed in your day-to-day work you’ll need to leverage various skill sets including project management, motivating team members, designing research processes, data analysis, and client service. You will have the opportunity to own deliverables from ideation to creation, as well as travel to and participate in client meetings. Our leaders take support and oversight seriously, but place a lot of trust in Senior Associates’ experience, instinct and creativity.

No two days are likely to be the same, but you can be assured that you’ll be challenged, inspired and engaged, by doing interesting work for respected companies.

Our Ideal Candidate Is:

  • A creative problem solver with a demonstrated ability to draw from multiple experiences to construct insightful questions and valuable solutions.
  • Smart and engaged with the world through a commitment to continuous learning.
  • An excellent time manager and committed team member who is willing to invest the time and intellect necessary to get our clients the high-value, strategic counsel they expect.
  • A self-starter with the ability to “run with it,” as well as the ability to support and motivate other team members. We value rock stars and reward ambition that advances the team as well as the individual.
  • Able to ask strategic questions that challenge the team and guide the production of a high-quality deliverable.
  • Courageous, with the guts to take prudent risks and speak up, both internally and to clients when appropriate (and the judgment to know when it isn’t).
  • Passionate: about communications; about research; about digital media; and, about business.
  • Fun and interesting; a complete, multi-faceted person. He or she likes interacting with people and being part of an integrated team that puts our clients first and always has each others’ backs.


  • Lead workstreams or projects, including developing timelines, identifying resource needs, overseeing the development of client deliverables across firm offerings, and measuring success
  • Review deliverables on other projects related your specific areas of expertise
  • Serve as a client point of contact, participating in calls and in-person meetings, both with and without more senior support
  • Provide meaningful, well-intentioned feedback to your colleagues
  • Manage and mentor direct reports, and oversee their professional development at the firm
  • Identify areas of revenue growth with existing and new clients, as appropriate
  • Participate in new business acquisition, acting as an SME and helping to create pitch and / or RFI materials as appropriate
  • Play a significant role in shaping and promoting office culture, developmental frameworks and recruitment efforts

Basic Requirements:

  • Bachelors Degree required, preferably in Communications, Marketing, Business or related field. Advanced degree a plus.
  • 3-5 years of professional experience (agency or consulting experience preferred)
  • Strong written and verbal communication skills, at all times (whether in team or client communications)
  • Experience in a client-facing role
  • Ability to distill information into valuable and actionable insights and recommendations
  • Ability to thrive in a changing, innovative environment

Preferred Skills and Experience:

  • Experience managing projects teams of at least 3-5 people
  • Mentoring and/or management experience
  • Previous experience working with multiple clients or stakeholders at the same time
  • Experience evaluating and creating social/digital strategies, including knowledge of and interest in emerging platforms
  • Strong knowledge of research methods, and analytical ability
  • Strong competency with Microsoft office tools including powerpoint and excel
  • Competency with social tools including brandwatch, sprinklr, etc.
  • Good knowledge of the communications function including its competencies and operations
  • Experience supporting or leading corporate communications efforts in-house or in an agency
  • Experience evaluating complex organizations and/or processes and recommending new thinking or enhancements
  • Previous participation in the development of tranings and facilitated exercises for internal teams or clients


Start Date: Immediate

Application Deadline: On-going until positions are filled

Location: Los Angeles, CA (Century City)

Hours: Full-time Compensation: Salaried, to be determined on an individual basis

To Apply: Email resume and cover note to: careersla@pulsepointgroup.com